RingZen support
A little help.
A quieter phone.
Let’s get your calls flowing the way you want.
Talk to us
We’re here to help.
Email us from the address you use for RingZen. Tell us what you were trying to do and what happened.
help@ringpass.appIf you share a screenshot, hide passwords, verification codes and other private information first.
RingZen is a service of Wallace Internet Properties Inc.
One step at a time
Help with your setup.
Signing in or confirming your email
Use the same email address you used to create your RingZen account. Open the newest confirmation email; an older link may have expired. If you forgot your password, request a password reset.
Verifying your mobile number
Use your existing US mobile number and enter the code from the latest RingZen verification text. Once verified, your account shows a green check beside the number. If no text arrives or the number cannot be used, contact us before creating another account.
Connecting your iPhone
Sign in to the RingZen app with your RingZen account. Allow the permissions needed for calls, and confirm the app says your phone is the active receiver. Keep Wi-Fi or cellular data available to receive calls.
Setting up or turning off call forwarding
Open your account’s forwarding steps for your saved carrier and assigned RingZen number. Double-check the destination, especially if your iPhone has more than one mobile line. Use the “Turn forwarding off” instructions on that same page to return incoming calls to your ordinary mobile service.
A call did not reach RingZen
Check the forwarding destination, open the app and confirm your phone is connected. Make sure it has an internet connection, then check your iPhone’s Focus settings. You can turn off forwarding while you resolve setup. When ready, use the call check in Your account.
Voicemail or playback
Voicemail is included with eligible RingZen service. If your iPhone is offline or you cannot answer, a caller who passes screening can leave a message. Reconnect, open Voicemail and try playback again. If playback still fails, email us with the approximate time of the message and the error you see.
Billing, privacy or account requests
Email help@ringpass.app from your account email address for billing questions or to request help with your account or data. Never send your password or verification codes.